In 2022 and beyond, we’re seeing a significant paradigm shift as companies and organizations focus on strengthening brand image and employee engagement.
As we transition to the hybrid future, we need to push for a more inclusive and personalized approach to employer-employee relationships. Any changes in the new normal will continue to affect how employees adapt to their work environment.
There’s no better time than now to transform outdated HR practices into something more tangible and up-to-date.
This blog will talk about employee experience touchpoints and explain why fostering a positive work environment can result in happier employees.
What is Employee Experience?
Employee experience describes the entire journey of a person in a company. It starts from the initial application and interview process up to their last day of employment.
An employee’s day-to-day routine and colleagues could shape their overall experience with a company. In turn, it could affect their productivity, motivation, and morale. It’s the responsibility of every employer to ensure that this experience is a good one.
Promoting a good employee experience starts by understanding staff needs and offering benefits like upskilling training and a fair compensation and benefits package.
Why It’s Time to Rethink HR
In the past two years of the pandemic, we’ve seen a rapid transition of many industries from the traditional office setup to a hybrid workplace.
If it teaches us anything, organizations must adapt to change to stay relevant and growth-ready. For example, HR isn’t just limited to admin tasks and payroll management anymore — it’s time to revolutionize HR and focus on employee development, engagement, and retention.
Employee Engagement VS. Employee Experience
We’ve been talking about employee experience a lot in this blog. But how is it different from employee engagement?
Employee engagement is an ongoing process part of the overall employee experience. It encompasses emotional and social needs, like whether work brings your employees a sense of purpose and if they find fulfillment in what they do.
With an efficient performance management system, company leaders can provide recognition and feedback to drive greater employee engagement. In turn, this could promote an overall positive staff experience.
Company leaders should consider factors that contribute to holistic employee development, like mental health or financial well-being. The challenge is to make purpose and meaning come to life, whether it’s in-person or through digital channels.
6 Tips to Improve Employee Experience
One of the main reasons why you should focus on employee experience is improved employee turnout. After all, happier employees tend to perform better.
We’ve listed some employee experience best practices and tips on how managers and business leaders like you can improve people experience.
Develop a Positive Mindset
A great employee experience starts by promoting positivity in the workplace. Though it may seem inconsequential, fostering a proactive, optimistic work environment can reduce feelings of stress, burnout, and disengagement.
In research conducted by Harvard Business Review in 2020, 62% of respondents reported feeling happy at work after participating in positive psychology culture training. So make it a point to build a culture of positivity to strengthen your team despite what setbacks they encounter.
Foster a Culture of Inclusiveness
Setting aside differences makes it easier to make decisions and improve overall performance. After all, it can encourage people to bring their ideas to the table without fear of holding back or being judged for their input.
If you embrace diversity and foster an inclusive culture, it can drive a better employee experience — because your employees acknowledge their value and worth.
Encourage Open Comms
Open comms means assessing the situation and asking the right questions.
For example, if you’re considering assigning specific team members an additional workload, you’ll need to assess the situation. It’s not just simply a matter of knowing whether they’re capable. Instead, you’ll need to ask yourself if your employees feel motivated enough.
A one-way communication approach won’t work because it prevents you from getting feedback from your employees.
The ideal approach is to practice open communication that respects the decisions of both parties. You might want to practice showing more empathy by providing a platform where employees can voice out any concerns.
Foster Growth with Transformative Mentorship
Managers from the Boomer and Gen X groups play a significant role in mentoring workforces dominated by Millennials and Gen Zers.
Even though young members of the workforce tend to be more resilient and independent, they could still benefit from mentors who can help guide them toward the proper career path.
A good mentor broadens employee perspectives and introduces them to stretch opportunities where they can make company-wide contributions. As an HR professional, you should offer transformative mentorship that positively affects the employee experience.
Build an Upskilling Program
Upskilling your employees is a long-term investment for your company. Providing opportunities for career advancement can help them stay with your company in the long run.
If you don’t want to miss out on great talent, prioritize the professional growth of your employees. Building an organizational upskilling program will help you identify areas of concern and skills gaps. Spark meaningful discussions to identify your team’s interests and goals.
Practice Empathy & Show Compassion
One of the top qualities that employees look for are benefits related to physical and mental well-being.
You may utilize Sprout’s Employee Wellness Program that offers mental health support, leadership training, and yoga and meditation sessions. Or you could assist employees during unforeseen financial circumstances through InstaCash.
Elevate Employee Experience With Sprout
For a more meaningful employee experience, it’s time to retrace your steps and rethink your HR strategy to focus on optimizing the employee experience.
Unlock the full potential of your workforce with Sprout Pulse. Our holistic tool gathers, measures, and analyzes data so you can implement a continuous feedback loop and obtain valuable insights to improve staff engagement.
To learn more, book a consultation today or visit our blog for more insights about HR trends or employee benefits.
About the Author
