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Director of Onboarding

Responsibilities

 

  • Project Management

 

      1. Leads the overall vision and direction of the Onboarding team
      2. Ensures delivery of Sprout products according to project timelines
      3. Is responsible for documenting Standard Operating Procedure (SOP) instructions for all ongoing business and transitioning the project to the Customer Success Team
      4. Helps configure the application based on implementation plan (no development skills required)
      5. Consults on best practices, determines business improvement areas to ensure success, and ensures that they are implemented
      6. Is responsible for providing updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memos, etc.
      7. Is responsible for creating and utilizing documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to the stakeholders
      8. Manages project scope, resources and expectations in balance with the different project budgets
      9. Identifies project risks, recommends appropriate mitigating actions, and manages the implementation of these actions
      10. Resolves project-related issues or escalate these issues for resolution by the Management, Product and Support.
      11. Monitors and evaluate project progress. Provides accurate and timely reports to management and the Onboarding team.
      12. Provides strategic and tactical planning, organization, and direction in support of Sprout’s business goals.
      13. Keeps abreast of technological developments and global trends in Human Resource and Payroll best practices and translate them into technical guidance to the Program/Project Sponsor.
      14. Produces to-be visions and road maps for future development.
      15. Provides the best onboarding experience possible to Sprout clients
      16. Builds effective work relationships among key project stakeholders, and all internal and external partners
      17. Works closely with other departments and units, such as:
        1. Professional Services to ensure that the Payroll Parallel runs are executed properly and timely, Customer Success Managers to ensure overall client health;
      18. Recruit and mentor a world-class team

 

  • Staff Supervision

 

    1. Provide leadership and support to reporting staff and external resources.
      Manage and evaluate reporting staff, providing clear direction, regular monitoring and feedback on performance.
      Ensure the ongoing learning and development of reporting staff. 

 

CORE COMPETENCIES

 

  • Application of Technical Skills and Knowledge

 

      1. Regularly shares knowledge on new international best practice trends in comparator situations
      2. Proactively applies relevant international best practices to own work
      3. Convinces others to adopt international best practice by explaining the situational relevance and benefits 

 

  • Client Orientation

 

      1. Helps colleagues work effectively with clients in different contexts and from diverse backgrounds and country situations
      2. Adapts own approach and style when interacting with clients, as opposed to requiring them to adapt
      3. Draws upon international best practice in exploring solutions with clients
      4. Confirms the clients’ understanding and agreement before progressing 
      5. Achieving Results and Problem Solving
      6. Helps internal and external clients achieve quality results beyond presenting problems and precedent
      7. Regularly contributes insights and experiences to colleagues in the Team to help them achieve quality results
      8. Overcomes unexpected difficulties and challenges to produce desired outcomes 
    1. Working Together
      1. Maintains collaborative relationships within the Department
      2. Works effectively with diverse colleagues in own and other Divisions and Departments
      3. Flexibly alters positions and adjusts previously stated points of view to support the group consensus
      4. Follows through on team priorities in the absence of a team leader 
    2. Communication and Knowledge Sharing
      1. Checks the audience’s level of understanding and awareness of required follow up actions
      2. Consistently seeks and addresses feedback on own performance
      3. Creates knowledge products endorsed for wider distribution based on lessons and multi-client experience
      4. Independently amends and clarifies messages and documents 
    3. Innovation and Change
      1. Actively supports work improvement and/or organizational change by work and deed
      2. Develops and adopts change plans to support Division initiatives on which one works
      3. Considers current and future client needs in proposing ideas
      4. Vocalizes early support for change
      5. Recommends inputs to new policies, systems and processes in immediate work area

 

  • User Support and Consulting

 

    1. Respond to requirements/systems/process/policies inquiries or clarifications.
    2. Provide system/process walkthrough as the need arise.
    3. Provide inputs during ideation stage when consulted

Requirements

  • At least 5 years experience in onboarding enterprise software
  • At least 3 years experience in managing an implementations team
  • Has a track record of being a high achiever
  • Desire to strongly lead clients
  • Ability to manage multiple clients and projects simultaneously
  • Ability to command a group of individuals in a room quickly and be assertive in a public environment
  • Strong internal communication skills including ability to work with all levels of the organization (development, sales, marketing, professional services)
  • Ability to work in an entrepreneurial environment in a team and individually
  • Strong focus on team environment
  • Ability to detect potential issues and implement solutions when issues threaten to delay the timeline

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who use Sprout to run payroll every cutoff.

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