Pepper Money (PSO Manila) – Sprout Solutions

Pepper Money Achieves 700+ Error Reduction and Doubles Workforce with Sprout

Industry

Outsourcing/Offshoring

Headcount

470+

Headquarters

Taguig City, Metro Manila

Learn More About the Solutions

Pepper Money (PSO Manila) is a leading global credit provider for clients in the U.S. and Australia. Over the last five years, they’ve achieved significant operational growth while maintaining strong employee satisfaction scores. Their partnership with Sprout has allowed them to maintain payroll accuracy even as they scaled, achieving near-zero payroll errors and doubling their workforce without increasing HR headcount.

The Challenge

Pepper Money (PSO Manila) faced major operational hurdles due to heavily manual HR, attendance, and payroll processes. These inefficiencies resulted in more than 700 discrepancies every month, affecting accuracy, employee trust, and overall productivity. The HR team was stuck in reactive problem-solving, with little time left for strategic workforce planning.

The Solution

HR and Payroll Automation Eliminates Errors and Elevates Strategic HR at Pepper Money

With Sprout’s integrated HR and Payroll automation, Pepper Money drastically reduced payroll and attendance discrepancies—from over 700 monthly issues to virtually zero. The platform streamlined data accuracy, improved employee confidence, and freed the HR team from manual administrative work. This shift enabled the organization to move from reactive HR management toward proactive, strategic planning that better supports long-term growth.

Product Highlights

Pepper Money (PSO Manila) uses Sprout HR, Payroll, and Performance+, integrated with Sidekick AI Concierge to reduce HR inquiries and automate common employee requests. The HR and Payroll sync eliminated redundant workflows and helped maintain compliance across growing departments.

Overall Client Recommendation

The Pepper Money (PSO Manila) leadership team commends Sprout’s responsiveness, proactive support, and consultative approach. According to their HR Director, “Sprout has been working behind the scenes, making magic happen, while we focus on what really matters—our people.”