After testing various tools, SupportNinja chose Hubstaff for its clean interface, cost-efficiency, and powerful features, including simple time tracking for outsourced and remote team members, productivity monitoring during the critical onboarding phase, and freelancer management across global locations with ease. By leveraging Hubstaff’s capabilities — such as app and URL tracking, activity monitoring, and optional screenshots — SupportNinja was able to identify roadblocks early, ensure freelancer accountability, and build a more structured onboarding system. Cody McLain, Founder of SupportNinja, describes their philosophy simply:"We like the age-old saying, ‘trust but verify,’ and therefore deploy Hubstaff to all new relationships with freelancers and contractors."Once freelancers proved themselves, screenshot monitoring was relaxed, strengthening a relationship based on trust and performance.