UBX faced several challenges due to inefficiencies in their HR processes. Their admin team spent excessive time on manual tasks like 201 file management, attendance tracking, and performance appraisals, limiting their availability for other essential responsibilities and reducing productivity. Payroll was outsourced, allowing the team to focus on engagement and learning but creating limitations in flexibility and control over scheduling and policies. Employees also struggled with accessing leave balances and payslips, often facing delays due to system limitations and manual processes, negatively impacting the overall employee experience.