How UBX is Transforming the Employee Experience

Optimize internal payroll processes.

Improve Employee Experience by cutting down request waiting times.

Save time for HR Admins through automation.

UBX

UBX is the Philippines’ leading Open Finance platform, offering the most extensive range of financial services and solutions with a fully-onboarded network of the biggest and most reputable financial institutions and service providers, lenders, and payment channels in the country.

The Challenge

Inefficient HR Processes Limiting Productivity and Employee Experience

UBX faced several challenges due to inefficiencies in their HR processes. Their admin team spent excessive time on manual tasks like 201 file management, attendance tracking, and performance appraisals, limiting their availability for other essential responsibilities and reducing productivity. Payroll was outsourced, allowing the team to focus on engagement and learning but creating limitations in flexibility and control over scheduling and policies. Employees also struggled with accessing leave balances and payslips, often facing delays due to system limitations and manual processes, negatively impacting the overall employee experience.

Sprout Solutions Used

The Outcome

UBX Optimizes HR Tasks and Improves Employee Satisfaction with Seamless Integration

UBX implemented Sprout to automate their HR processes, improve the employee experience, and bring payroll in-house. Sprout's user-friendly system enabled seamless handling of tasks like leave requests and payslip access, boosting employee engagement and retention. Sprout’s implementation team provided UBX with training and a sandbox environment for hands-on learning, allowing the team to confidently manage payroll before going live. With the new system, the HR team and employees saved time on routine tasks, with instant access to payslips and streamlined leave requests, greatly enhancing overall efficiency and satisfaction.

What Our Clients Say About Us

An employee experience really mirrors the kind of experience we deliver to our customers. It's hard to expect our employees to deliver excellent services to our customers if they do not get quality experience internally. With Sprout, we were able to create that for them, and our experience with sprout from onboarding to support is one that we try to replicate here in UBX.

Gladys Ocampo

Chief Human Resource Officer, UBX

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