Making AI Safe, Easy, and Reliable for Your Company

Meet Sprout Concierge, Your AI Company Assistant that secures your workforce with instant information and content generation, boosting your quality of work consistently.

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Making AI Safe, Easy, and Reliable for Your Company

Meet Sprout Concierge, Your AI Company Assistant that secures you with instant information and content, boosting your quality of work every time.

WANT TO SAVE TIME ON ADMIN TASKS?

Speed Through Your To-Do's with  Sprout Concierge

PRODUCT CAPABILITIES

Enhance Work For Your Entire Organization

Deliver Instant Answers and Focus on Value-Adding  HR Work

Ensure employees have easy access to accurate, up-to-date information, reducing dependency on HR staff for routine queries

Simplify Addressing Common Technical Tasks

Help employees troubleshoot technical issues and provides step-by-step guidance for common IT tasks like password resets and VPN setup.

Develop Marketing Strategies, and Design Message Templates

Write and edit copies, brainstorm strategies, and create message templates that align with your company’s branding and tone

HUMAN RESOURCES

Deliver Instant Answers and Focus on Value-Adding HR Work

Ensure employees have easy access to accurate, up-to-date information, reducing dependency on HR staff for routine queries

IT SUPPORT

Simplify Addressing Common Technical Tasks

Sprout's comprehensive talent management solutions secure your talent lifecycle, enabling efficient hiring and development of your best talent.

MARKETING

Develop Marketing Strategies, and Design Message Templates

Write and edit copies, brainstorm strategies, and create message templates that align with your company’s branding and tone

CAPABILITIES

Make Daily Tasks Easier and Smarter

Centralized Knowledge Management

Centralizes company knowledge based on uploaded files to provide easy access to information and instant answers to employees.

Intelligent Task Automation

Reduces routine tasks with automated  document search, extraction, and query-based recommendations.

AI-Powered Content Generation

Supports content drafting and generates  brand-aligned marketing copies and pitches,  and reports.

Data-Driven Analytics

Provides insights into common queries, allowing organizations to optimize internal resources.

Seamless Integration

Easily integrates with internal systems like  Sprout HR, knowledge bases, and more.

Enhanced Security & Compliance

Complies with data privacy and security standards, ensuring safe handling of sensitive employee or company information.

Make Daily Tasks Easier and Smarter

Centralizes company knowledge based on uploaded files to provide easy access to information and instant answers to employees.

Reduces routine tasks with automated document search, extraction, and query-based recommendations.

Supports content drafting and generates brand-aligned marketing copies and pitches, and reports.

Provides insights into common queries, allowing organizations to optimize internal resources.

Easily integrates with internal systems like Sprout HR, knowledge bases, and more.

Complies with data privacy and security standards, ensuring safe handling of sensitive employee or company information.

Empower Your Workforce For Success

Why Invest in an Enterprise AI Assistant?

83%

of Filipino AI users BYOAI (Bring Your Own AI) to work

60%

of employees’ time is spent on unproductive work

$15M

is the estimated annual cost of poor data quality

The demonstrated interest in AI’s benefits signals a clear opportunity for businesses. However, to make the most of this and avoid the pitfalls of unmanaged adoption, companies need to use secure and reliable AI solutions. This approach will not only streamline workflows and protect sensitive data but also unlock significant productivity gains and enhance profitability.

EBOOK

Unlock proven strategies to generate high-quality leads, improve your conversion rates, and achieve long-term business growth with this comprehensive e-book.

EBOOK

Explore Sprout’s AI initiatives guided by seven key principles, and learn how we unlock the power of AI.

MORE RESOURCES

Explore the future of work

MORE RESOURCES

Get Your Inquiries Answered
in a Matter of Seconds

Serge, your personal concierge, is here to be your go-to resource for a wide range of employee-related information, from company policies and benefits to IT and operations.

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Maximizing Human Capital Augmentation to Grow Your Business

Unlock the potential of AI in HR with Sprout AI Labs’ new AI chatbots, HR Link, and Sprout Inbound.

Sprout AI Labs: Pioneering the Future of HR with Artificial Intelligence

Get an inside look at Sprout AI Labs’ innovative technology to see how AI in HR can revolutionize the future of Human Resource Management.

Frequently Asked Questions

GENERAL

TECH

INTEGRATIONS

SUPPORT & USAGE

What is Sprout Concierge?

Sprout Concierge is a generative AI chatbot that answers employee inquiries related to internal company documents specific to an organization (e.g. employee handbook, company profile, culture, policies, processes, training materials). It provides instant information and content generation based on the uploaded information, enhancing access to company knowledge for employees and improving their quality of work.

How does Sprout Concierge work?

Simply type in your question or chat with the bot, and it will give answers to your queries in seconds. Its answers will be based on the company documents you will provide.

How can I train Sprout Concierge on my business data?

Once you decide to get onboard, we will get in touch with you to give you access to the SAIL platform. You can then add knowledge or upload your documents directly to the platform to power your own Sprout Concierge bot!

What files can be uploaded to help train the chatbot?

We recommend that you upload documents specifically beneficial for your organization. Here are some best practices that you can follow in organizing the content of your documents.

We also support website links, so it’s easier to train your bots.

Will changes take effect in real-time if I modify an old document and upload it?

Yes, the bot should be able to respond in real-time after uploading a new document. However, deleting the old document is crucial to avoid conflicts on the information. This process might take a few minutes, depending on the size and number of documents to be deleted.

On the other hand, if you’re making changes to a live web page, you will need to import the web page again for the bot to be trained on the changes. Retrieving from web pages is not real-time.

How secure is the data being stored in Sprout Concierge?

Sprout takes data privacy (DP) and information security (IS) seriously. On top of Sprout being ISO/IEC 27001:2013 certified, we are partnered with Microsoft Azure in delivering the SAIL platform and Sprout Concierge to you, taking into account these security and privacy requirements:

Azure meets a broad set of international and industry-specific compliance standards, such as General Data Protection Regulation (GDPR), ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2, as well as country-specific standards, including Australia IRAP, UK G-Cloud, and Singapore MTCS. Azure is subject to rigorous independent third-party audits to verify compliance and conformance with standards and laws and regulations.

Learn more about Sprout’s security features, and Microsoft Azure’s compliance, data privacy and security.

How can you ensure that the AI response of the chatbot is accurate?

The quality of responses is proportional to the quality of the data ingested to the bot. It’s only as good as the data you train it with (garbage in, garbage out).

Here are some best practices that you can follow in organizing the content of your documents.

Aside from making sure that the data is of quality, the bot states the source for fact-checking the generated response.

In the future, there will be more comprehensive ways to verify accuracy, with the bot displaying actual snippets of document sources which could serve as additional references for users, instead of relying on pure AI-generated responses.

Can I modify the bot's tone of voice according to my preferences?

Yes! You may choose from the predefined list that we have or create your own persona. However, sometimes the persona only takes effect in greetings and small talk. This is to ensure that the persona prompt will not be in conflict with retrieving answers from the knowledge sources.

Does Sprout Concierge support multiple languages?

The default language of Sprout Concierge is English. However, it may answer in any language when instructed or prompted with a different language.

Where can I integrate Sprout Concierge?

Integration to other platforms is currently not off the shelf. You may only access Sprout Concierge via Sprout HR or a standalone web chat interface (if you’re not using Sprout HR). Please contact us if you have a custom integration in mind!

Can I integrate Sprout Concierge to Sprout HR?

Yes, Sprout Concierge can be easily accessed on your Sprout HR dashboard and mobile app. It’s also available on Sprout HR Lite.

Can I integrate Sprout Concierge to Sprout Payroll?

No, Sprout Concierge can only be accessed through Sprout HR.

How about custom integrations?

Customization is possible by giving the integrator access to our APIs. Development will be c/o the integrator. In terms of getting information from other systems like your own HRIS or payroll system, this is possible if there are available APIs from your vendor.

Will there be onboarding support available?

Yes! We provide guided setup and training. For clients subscribed to the Enterprise tier, we provide dedicated onboarding support to ensure seamless implementation.

What happens if I need help after setup?

Our support team is available to assist with technical issues, updates, and additional training. We also provide access to plenty of documentation and FAQs.

How long does it take to set up Sprout Concierge for my organization?

Setting up and training Sprout Concierge typically takes 1-2 weeks, depending on the complexity of your data and customization needs.

Can I whitelabel the bot?

No, the Sprout Concierge branding cannot be modified. However, you may change its persona to cater to your company’s brand.

Can I activate the bot for certain users only?

No, it’s not possible if you are using Sprout HR because the bot is intended to be activated to all employees of the company.

However, in the standalone version, you may invite certain users only to access the bot. You can opt to use this version if you’d like.

Can I get a free trial?

Yes, we offer 100 free credits to try for 30 days! After the trial, our team will discuss pricing options if you decide to continue using Sprout Concierge.