The State of HR 2024 in the BPO Industry
Balancing Tech Adoption and Employee-Centric Strategies for Sustainable Growth
40%
is the attrition rate for BPO companies, higher than the the average 15.9% across all sectors.
31%
of BPO companies are ‘Unready’ or ‘Extremely Unready’ for Gen AI despite perceived benefits.
70.5%
of call center employees experience extreme burnout or stress.
Executive Summary
The BPO industry is set to grow by 7% and create 1.84 million jobs in 2024, highlighting its crucial role in economic development. However, it faces challenges such as high attrition rates, data security issues, and shifting client expectations.
As technology evolves and workforce dynamics change, HR departments must proactively address these challenges.
Our report offers a detailed analysis of HR in the BPO sector, covering key trends, challenges, and opportunities. It also provides insights into HR technology adoption, AI integration, and strategies for boosting employee engagement and wellness.
Get actionable insights by downloading our report.
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