For the past few years, the BPO industry has made a huge impact on the local economy. It has been one of the consistent growth drivers, generating tens of thousands of jobs year after year and contributing significantly to the country’s GDP. BPO companies have proliferated through every corner of Manila and have branched out to other investment destinations in the country.
With its unprecedented success, BPO has lured in a good number of fresh graduates and applicants from various industries. Here are the top BPO firms in the Philippines that employees would want to work for:
Accenture
Accenture has made it to the list of Fortune’s World’s Most Admired Companies 14 consecutive times. Here in the Philippines, it has become one of the pillars of the BPO industry, being one of the largest IT companies in the country. It tops the list of top companies for 2012 in terms of revenue, with P28.104 billion.
The global professional services company has years of trade expertise and proven success in the industry. It offers a wealth of opportunities for job seekers specializing in different fields and with varied experiences and skills sets, setting a fertile ground for career development. The firm offers wider-range services and solutions in consulting, strategy, digital, technology, and operations. It offers not just call center jobs but also has non-voice BPO accounts.
The company offers competitive salary rates, standard government benefits, and healthcare. Aside from the usual perks, Accenture is best known for providing high-quality working conditions and a conducive work environment, where employees are considered to be main assets. The company values work-life balance and provides different lifestyle perks and privileges.
Convergys Philippines Services Corporation
Convergys has opened its first contact center in the Philippines in the early 2000s. Today, the customer managing firm already has more than 30 offices across the country, strategically located in prime investment destinations such as Manila, Cebu, Clark, and Davao.
Over the years, it has become one of the most prominent BPO companies in the country, serving top-class firms around the globe and earning a total revenue of P17.281 billion, according to the list of top BPO companies for 2012 in terms of revenue.
The customer managing firm offers above-industry compensation, comprehensive healthcare benefits upon regularization, and career development, both for personal and professional growth. Job seekers would also want to be part of its growing team not only because of the salary and benefits but also because of its diverse work culture and the warm environment.
Sitel Philippines Corporation
Sitel started out in the Philippines in 2000. Today, it operates in about 12 locations and has over 18,000+ highly skilled employees. The company not only specializes in customer care and technical support. It also offers services involving sales acquisition, collections and receivables, lead generation, retention strategies, and back-office processing for various industries such as finance, software, distribution, technology, and manufacturing, among others.
The award-winning company serves other markets aside from the US, including UK, New Zealand, and Australia. Since it was established, Sitel has provided top-tier offshore customer management solutions for different verticals. Sitel has gained multiple recognitions over the years, named as the BPO Company/Employer of the Year multiple times by the Business Processing Association of the Philippines and as Outstanding Employer by the Philippines Economic Zone Authority (PEZA) Hall of Fame, among other awards.
The company has developed a viable offshore delivery model and proven strategies for long-term client relationships. This makes Sitel a great company to work for. Aside from opportunities for career development, it also offers competitive compensation, including night differential and non-taxable allowance, and a good set of benefits. Workers are also offered incentives, referral bonuses, and other perks.
JPMorgan Chase & Co.
JPMorgan Chase & Co. has set up its operations in the Philippines in 1961 through a representative office. Over the years, the company has expanded its expertise and presence until it launched its Global Service Center (GSC) in Manila in 2005. This has provided wider-range strategic support to the consumer and community banking and the corporate and investment bank business segments. It specializes in credit card back-door work, client acquisition and customer retention, as well as billing and collections, among others. JPMorgan Chase & Co. has earned several recognitions, the most recent of which is the 2013 Apolinario Mabini Award for Employer of the Year.
The global bank, which offers a suite of financial products and services, has a long-standing history in the banking industry here in Asia. The company offers broad opportunities for training and development through mobility and innovation. The work culture places premium on diversity, team work, and integrity.
Aside from high salary rates and standard benefits, it also offers incentive payments, life insurance, health benefits even for dependents, and a retirement plan.
Deutsche Knowledge Services Pte. Ltd.
Deutsche Knowledge Services Pte. Ltd. is a subsidiary of Deutsche Asia Pacific Holdings Pte. Ltd. It’s rated as one of top BPO companies in the Philippines based on revenue. Aside from attractive salary rates (with performance bonuses) and benefits, the company also offers great training for employees, allowing them to track their growth and development and develop proficiency and discipline.
Here, workers are given the chance to advance their career, with opportunities for vertical and lateral movements within the company. The BPO work culture is team-oriented. It encourages diversity, exposing employees to different personalities.
Final Thoughts
There are other BPO companies in the Philippines that are rapidly growing and attracting top talent as well. At this day and age, a high salary isn't the only way to attract rockstar employees. Creative perks, employee engagement, and an awesome work culture are major factors for hiring the right people.
So if you own a BPO and you want to be able to get the best and the brightest to work for you, you've got to step up your game.
And if you happen to be a job hunter looking to work for a top BPO company in the Philippines, you can start sending your CV to the companies on this list!
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